Telematics Customer Care Portal

  • Resources

    Audio Multimedia

      Audio Multimedia Overview
      Model Year 2020 Connected Services Table
      Stolen Vehicle Locator Request FormNew
      Stolen Vehicle Locator Process for Dealer Owned VehiclesNew
      Remote Connect OverviewNew

    Entune 3.0

      Connected Services Overview
      Entune 3.0 Applicability Chart
      Customer Facing Article – CarPlay
      Customer Facing Article – Alexa | Smartwatch
      Remote Pre-Conditions
      Remote Error Code Guide

    Entune

      Toyota Connected Services | Safety Connect Equipped Vehicles ONLY

    FAQ's

      Bluetooth®
      How do I pair my phone with my multimedia system?
      Which phones are compatible with my multimedia system?
      What is Qi Wireless Charging?
      How can I pair my Bluetooth device to my Entune™ 3.0 multimedia system?
      How do I pair my smartphone to my vehicle via Bluetooth®?
      What is Bluetooth®?
      Does my phone need to be connected via Bluetooth®¹ if it's already connected via USB cable to use Scout® GPS Link²?
      Why do I get poor service when making hands-free calls?
      How do I disconnect my phone from Bluetooth®?
      Entune™
      Why is Toyota making changes to Entune™ App Suite?
      What are the instructions to set up Remote Connect?
      What apps are included in Toyota Entune™ 3.0 App Suite Connect?
      How do I set up Toyota+Alexa in my vehicle?
      What can I do with the mobile app for Toyota Entune™ 3.0 App Suite Connect?
      If I already have the Toyota Entune™ App Suite installed, do I still need to download Toyota Entune™ 3.0 App Suite Connect?
      Is there a trial period for Toyota Entune™ 3.0 App Suite Connect?
      What is Toyota Entune™ 3.0 App Suite Connect?
      Can I switch between Apple CarPlay® and Entune™ 3.0 App Suite Connect?
      Navigation
      Where can I purchase navigation system map updates?
      What is the difference between Scout® GPS Navigation and Scout® GPS Link¹?
      Why is my navigation system not pulling up the address that I’m entering?
      Can I perform the Navigation Maps update in my vehicle on my own?
      Is a USB connection required to use Scout® GPS Link¹?
      Will my navigation system work in another country?
      Am I able to operate my navigation system while driving?
      Where can I purchase a navigation update for my Toyota vehicle?
      When is navigation in MapStream™ mode within Scout® GPS Link¹?
      How much does a navigation update cost?
      Safety Connect®
      How do I enroll, cancel or renew my Safety Connect®?
      Which vehicles are available with Safety Connect®?
      What is Safety Connect®?
      What is the difference between the Roadside Assistance provided by Toyota Care Roadside Assistance and the Enhanced Roadside Assistance on Safety Connect®?
      What happens if the SOS button is accidentally pressed?
      How long will Stolen Vehicle Locator track my vehicle?
      What does the green light near my SOS button indicate?
      What do I do if my vehicle is stolen?
      If I cancel my Safety Connect® enrollment or my trial expires and I choose not to renew it, will the light in my vehicle change from green to red, or will it just turn off?
      If Safety Connect® can track my vehicle, how will you protect my privacy?
      Toyota Supra
      Toyota Supra Connect
  • Videos

    Entune 3.0

      System Overview
      How to Customize Entune
      How to Pair Bluetooth
      Understanding Entune 3.0 App
      Understanding Remote Connect
      Understanding Wi-Fi
      Voice Recognition
      Destination Assist Connect
      Understanding Service Connect
      Understanding Safety Connect
      Toyota Connected Service Self-Serve Registration
      Apple CarPlay®
      Remote Connect | Smartwatch For Compatibility
      Remote Connect | Toyota Skill for Amazon Alexa
      Understanding App Suite Connect

    Entune

      Scout GPS Link
      Training Voice Recognition
      HD Radio Weather and Traffic
      Siri Eyes Free
      Bluetooth Iphone Pairing
      Bluetooth Android Pairing
      Using Yelp
      Using Voice Recognition
      Cache Radio
      Using a Phone Book
      Streaming Bluetooth Audio
      Setting Destination by POI
      Setting a Destination by Address
      Customizing the Home Screeen
      Advanced HD Weather
      Advanced HD Traffic with Predective
      How-To: Pair your Droid with Toyota Entune® | Toyota
      How-To: Pair your iPhone with Toyota Entune® | Toyota
      Entune® - Voice Recognition | Toyota
      Toyota Entune l Setting up Entune App Suite | Toyota
      Entuneâ„¢ Overview | Toyota
      Entune® - iHeartRadio | Toyota
      Entune® How-To: CD Player | Toyota
      Entune® How-To: Pairing your BlackBerry to Entune® | Toyota
      Entune® How-To: Voice Recognition - Finding a Location | Toyota
      Entune® How-To: Voice Recognition AM/FM/SAT Radio, Radio Station | Toyota
      Entune® How-To: Voice recognition Dialing a Number / Dial by Name | Toyota
      Entune® How-To: Voice Recognition Finding a Point of Interest | Toyota
      How-To: AM/FM Radio with Entune® App Suite | Toyota
      How-To: Audio Streaming on Display Audio with Entune® | Toyota
      How-To: AV Navigation How to Pair a Phone with Entune® App Suite | Toyota
      How-To: Check Traffic with Entune® App Suite | Toyota
      How-To: Connect iPod® with Entune® App Suite | Toyota
      How-To: Delete Destination or End Navigation Premium HDD Navigation with Entune® | Toyota
      How-To: Delete End Destination with Entune® App Suite | Toyota
      How-To: Display Audio and Voice Recognition with Entune® | Toyota
      How-To: Display Audio with Entune® - AM/FM Radio | Toyota
      How-To: Display Audio with Entune® - Connect iPod® | Toyota
      How-To: Display Audio with Entune® - Fuel | Toyota
      How-To: Display Audio with Entune® - Navigation: Delete End Destination | Toyota
      How-To: Display Audio with Entune® - Navigation: Points Of Interest | Toyota
      How-To: Display Audio with Entune® - Navigation: Set Home Address | Toyota
      How-To: Display Audio with Entune® - Sports | Toyota
      How-To: Display Audio with Entune® - Stocks | Toyota
      How-To: Display Audio with Entune® - Connect iPod® | Toyota
      How-To: Find POI with Premium HDD Navigation with Entune® | Toyota
      How-To: HDD Premium Navigation with Entuneâ„¢ CD Player | Toyota
      How-To: Input Address with Voice Recognition on Premium HDD Navigation with Entune® | Toyota
      How-to: Input an Address on Display Audio with Entune® | Toyota
      How-To: Input an Address with Entune® App Suite | Toyota
      How-To: iTunes® Tag on Display Audio with Entune® | Toyota
      How-To: iTunes® Tagging on HDD Premium Navigation with Entune™ | Toyota
      How-To: Listen to iPod via USB AUX on Premium HDD Navigation with Entune® | Toyota
      How-To: Navigate to Point of Interest with Entune® App Suite | Toyota
      How-To: Premium HDD Navigation with Entune® - Audio Streaming | Toyota
      How-To: Premium HDD Navigation with Entune® - Fuel | Toyota
      How-To: Premium HDD Navigation with Entune® - NavTraffic® | Toyota
      How-To: Premium HDD Navigation with Entune® - NavWeather® | Toyota
      How-To: Premium HDD Navigation with Entune® - Sports | Toyota
      How-To: Premium HDD Navigation with Entune® - Stocks | Toyota
      How-To: Premium HDD Navigation with Entune® Multimedia - AM/FM Radio | Toyota
      How-To: Search Categories Premium HDD Navigation with Entune® | Toyota
      How-To: Set Home Address on Premium HDD Navigation with Entune® | Toyota
      How-To: Set Home Address with Entune® App Suite | Toyota
      How-To: SiriusXM with Entune® App Suite | Toyota
      How-To: SirusXM® with Entune® | Toyota
      How-To: Traffic with Entune® | Toyota
      How-To: Use Audio Streaming - HDD Premium Navigation with Entuneâ„¢ | Toyota
      How-To: Use DVD Player on Premium HDD Navigation with Entune® Multimedia | Toyota
      How-To: Use Hands Free Calling on Display Audio with Entune® | Toyota
      How-To: Use Hands Free Calling on Premium HDD Navigation with Entune® | Toyota
      How-To: Use SiriusXM - HDD Premium Navigation with Entuneâ„¢ | Toyota
      How-To: Voice Recognition and Phone Dialing with Entune® | Toyota
      How-To: Voice Recognition with Hands-Free Navigation with Entune® | Toyota
      How-To: Voice Recognition with Media Control, Navigation & Phone with Entune® | Toyota
      How-To: Voice Recognition: One-Shot Media Voice Recognition with Entune® | Toyota
      How-To: Weather with Entune® | Toyota
      The Entune® system | Toyota
      Toyota Entune l Destination Search | Toyota
      Toyota Entune l iHeart Radio | Toyota
      Toyota Entune l Setting a Destination by Address | Toyota
      Toyota Entune l Slacker Radio | Toyota
      Navigating Entune
    Telematics Services Status

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